MG-Drishyam

Evaluate customer services discreetly and professionally

MG – Drishyam (Mystery audit services)

Evaluate adherence to standard operating procedure
Identifying whether the stocks or inventories or planogram is inline with the company policy
Measure and monitor customer experience
Measure quality of service
Gather specific information about products and service
This is where MG-Drishyam comes into action

We are experts in mystery shopping or mystery audits because our auditors carry out evaluations in a very discreet manner.

MG-Drishyam is our product for mystery shopping/audit services. We provide a true and unbiased account of the customer experience. We have deployed Mystery Shopping audits with many leading brands of various industry domains.

How we help?

MarketGenics’ researchers cum auditors are thoroughly trained. They follow all Standard operating procedures of the client, including the Mystery Audit checklist. We make sure our experts spend considerable time in the outlet so as to gather complete insights on each item of the checklist. In order to maximise the effectiveness and efficiency of the audits, we also use an application MG-Lens. Our cutting edge technology platform enables real-time data capturing through mobile app and ensures authenticity of data. We also follow a two-tier quality check process in place, where 100% quality checks are maintained.