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MG-NPS

MG-NPS | Net Promoter Score

MG-NPS helps measuring the loyalty of customers to a company/brand/product/service

A customer satisfaction benchmark
Measures how likely your customers are to recommend your business
Take one step further to find actionable insights to improve customer experience based on overall sentiment
This is where MG-NPS comes into action.

Keeping track of customer satisfaction and loyalty is vital for every business and, essentially that’s what the Net Promoter Score (NPS) does. It provides you with a single metric to show how well you’re doing.

‘How likely is it that you would recommend our company/product/service to your friends/colleagues?’

How we help?

NPS is simple, quick and easy to work out, and within a short time, we help you measure where your company stands.
Benchmarking – since so many companies use NPS scores and it’s a standardised measure, you can use these scores to compare your company with others.
NPS is not only good to benchmark against competitors but is also a good measure for a company to compare its own performance, whether it is year on year, or after specific campaigns.
NPS provides a simple, single metric that’s easy to understand and measure and with the help of our analysis, you can focus your attention on customer-centricity.

MG-NPS: Lets Talk Now

Measure, analyse and improve Net Promoter Score (NPS) across your business with MarketGenics’ MG-NPS.

Customer loyalty and satisfaction measurement taken with the help of MG-NPS will be of great help in your business decisions and improvement.

A complete end-to-end package

MG-NPS

Hybrid: Both Quant & Qual Study

Respondents as per requirement

Locations as per requirement

Recruitment

Questionnaire Design

FGDs, In-depth, Structured/Semistructured Interviews

Surveys, Telecalling

Moderation & Transcription

Data Analysis & Reporting

Completion Time: Best Turnaround Time

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