MG-SAT helps you to gauge customer feedback, be it through NPS, in-depth interviews or FGDs or CLT. We also do VoXpop surveys, Mystery audits, door-to-door surveys to gain real consumer insights.
MarketGenics brings experience and expertise of conducting such research, encompassing consumer profiling research, consumer behaviour research, usage & attitude research, including segmentation studies across categories across the region.
A full and final consumer research report allows you to to identify, size and profile key segments of the consumer base who becomes your end customers.
You need to know how customers feel about your product and the service you provide, while finding out what you could do to improve.
Here at MarketGenics, we are concerned with customer care and you should be too. Know your customers better using our MG-SAT – a satisfaction survey that can help to improve customer loyalty.